Thank you for shopping with lpsilverjewels.com. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please read our Return and Refund Policy below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be in their original packaging, including any tags or accessories that came with the product.
- Returns must be requested within [X] days from the date of delivery (insert specific number of days, typically 14–30 days).
- Customized or engraved items are not eligible for returns unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [insert contact email or phone number] within the specified return period.
- Provide your order number, the item(s) you wish to return, and a brief explanation for the return.
- Once your return request is approved, you will receive instructions on how to return your item, including the return address and any necessary forms.
3. Return Shipping Costs
Unless the item is defective or the wrong item was shipped, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item reaches us safely.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved, we will issue a refund to the original payment method within [X] business days. Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
If your return is not approved, we will contact you and provide further instructions.
5. Exchanges
We currently do not offer exchanges. If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product.
6. Defective or Damaged Items
If you receive an item that is defective or damaged upon arrival, please contact us immediately at [insert contact email or phone number] within [X] days of receiving the product. We will arrange for a replacement or a full refund at no additional cost to you. You may be required to provide photos of the damage or defect to help us resolve the issue promptly.
7. Non-returnable Items
The following items are non-returnable:
- Customized or engraved jewelry (unless damaged or defective).
- Gift cards.
- Sale or clearance items (unless otherwise specified).
8. Late or Missing Refunds
If you have not received your refund after [X] business days, please first check with your bank or credit card company, as there may be a delay in processing the refund. If the refund has still not appeared, please contact our customer service team at [insert contact email or phone number].
9. Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please contact us.